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Free workshop!

Job Site Instruction for Non-English Speaking Hospitality Workers:

A Library Economic Development Workshop for all Adult Literacy Practitioners

Workshop Content:

Hotels and motels often employ housekeepers who cannot speak English very well. They work hard, but are unable to answer simple questions from guests.

This library literacy training will show adult literacy practitioners of any kind how to set up an interactive literacy program tailored to the needs of housekeepers and other employees working in the hospitality industry who are limited English proficient. Volunteers and paid staff will learn how to teach basic English such as bathroom vocabulary, tourist attraction language, gift shop words, beach verbs, checkout times and more with an extremely user friendly format.

Sandy Newell, Director, State Library & Archives , and Roberta Reiss, Program Coordinator, Collier County Public Library Literacy Program, will present this model that Lois Meyers and Mary Casanova developed through the Literacy Volunteers of Monroe County, a partner of the Monroe County Public Library. It has been effectively used in the Florida Keys for years and has been proven to result in a better attitude among housekeepers, as documented by guest comment cards, as well as improving English skills overall. *Pre-registration is required.



9:30-3:00 on Tuesday, May 24, 2005
Osceola County Public Library
211 E Dakin Ave , Kissimmee, FL 34741

For directions to the library, call (407) 935-0777.

To Register:

Register by completing the bottom portion of this page and fax to (407) 246-7104, Attn: Kelley Jain, Education & Training Coordinator, Florida Literacy Coalition,, (407) 246-7110 x 203.

For More Information:

For more information about the training, contact Sandy Newell at

850-245-6624 or

This training is sponsored by the State Library and Archives of Florida in partnership with the Literacy Volunteers of Monroe County, the Osceola Library System, Florida's Adult and Family Literacy Resource Center, and the Florida Department of Education, Division of Community Colleges and Workforce Education. It is federally funded, in part by a Florida Department of Education Workforce Development Leadership Grant and a Library Services and Technology Act Grant.

To register for the training, FAX this completed form by May 20 to Kelley Jain at (407) 246-7104.
Name: __________________________________________________ E-mail: __________________________
Title: ________________________________________________________________________
Organization: ___________________________________________________________________
Address: __________________________________________________________________________
City : _____________________________________________________ Zip Code: _______________
Phone: ________________________________________________ Fax: ___________________________